Hoteliers and Speciality Hospitality Service Providers

Assessment of Current Services

Hopes and Dreams will complete an independent assessment based on an observation that will work closely with present staffing along with direct feedback from all customers during a specific duration. Hopes and Dreams will also develop all criteria and questionnaires along with an incentive program for customers who participate. Evaluation of property Resources and Staffing to deliver the service product.

Develop Wedding and/or Special Event Service Portfolio

Upon completion of the assessment, Hopes and Dreams will develop a Comprehensive Service Portfolio describing key areas for further development, along with newly developed services. This will be based on resources that will maximize a sustainable service delivery.

Destination Wedding Training for Hotel Employees and Vendors Training will include, but not limited to, the following:

New Product and Service Orientation

Current Industry Trends

Wedding Photography

Wedding Planning

Attention to Details

Understanding the Needs and Expectations of the Destination Wedding Couple

Develop Print and Multi-Media Employee Training Packages

Training workshops will include:

Visual Presentations

Hands on Training

Role playing (Bride and Groom & Employee)

Special Guest Speakers

Implementation of Service Portfolio with

hands-on Hopes and Dreams

Working alongside your employees is the Hopes and Dreams Management Team providing leadership and hands on approach every step of the way to deliver the target service objectives. This implementation process will be followed up with an evaluation feedback by the Management Team and the end user.